Refund policy
Return & Refund Policy
At Cork & Glow, we want you to love your purchase. If something isn’t quite right, we’re here to help.
Returns
We accept returns within 30 days of receiving your order.
To be eligible for a return:
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Your item must be unused and in the same condition that you received it
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It must be in the original packaging
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Proof of purchase is required
To start a return, please contact us at corkandglowcontact@gmail.com with your order number and reason for return.
Damaged or Faulty Items
If your item arrives damaged or defective, please contact us within 7 days of delivery.
Include:
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Your order number
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A description of the issue
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Clear photos or videos of the product
We’ll arrange a replacement or full refund at no extra cost.
Refunds
Once your return is received and inspected, we will notify you of the outcome.
If approved:
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Your refund will be processed to your original payment method
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Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider
Non-Returnable Items
We do not accept returns for:
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Items that have been used or damaged after delivery
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Items returned without prior contact
Return Shipping
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Customers are responsible for return shipping costs unless the item is faulty or incorrect
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We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items
Late or Missing Refunds
If you haven’t received your refund yet:
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Check your bank account again
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Contact your credit card provider—it may take some time before your refund is officially posted
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Contact your bank for processing times
If you’ve done all of this and still have not received your refund, please contact us at corkandglowcontact@gmail.com.
Contact Us
For any questions about returns or refunds, feel free to reach out:
📧 corkandglowcontact@gmail.com
Thank you for shopping with Cork & Glow ✨